A cultural assessment of family dispute resolution: Findings about access, retention and outcomes from the evaluation of a Family Relationship Centre

Autor:	Lola Akin Ojelabi, Nikola Balvin, Tom Fisher, Helen Cleak, Alikki Vernon
Rok vydání:	2011
Předmět:	business.industry Service delivery framework Best practice Public relations Mediation Family dispute resolution Sociology Social science Family mediation business Cultural competence Social Sciences (miscellaneous) Human services Family law
Zdroj:	Journal of Family Studies. 17:220-232
ISSN:	1839-3543 1322-9400
DOI:	10.5172/jfs.2011.17.3.220
Popis:	The cultural appropriateness of human service processes is a major factor in determining the effectiveness of their delivery. Sensitivity to issues of culture is particularly critical in dealing with family disputes, which are generally highly emotive and require difficult decisions to be made regarding children, material assets and ongoing relationships. In this article we draw on findings from an evaluation of the Family Relationship Centre at Broadmeadows (FRCB) to offer some insights into and suggestions about managing cultural matters in the current practice of family dispute resolution (FDR) in Australia. The brief for the original research was to evaluate the cultural appropriateness of FDR services offered to culturally and linguistically diverse (CALD) communities living within the FRCB’s catchment area, specifically members of the Lebanese, Turkish and Iraqi communities. The conclusions of the evaluations were substantially positive. The work of the Centre was found to illustrate many aspects of best practice but also raised questions worthy of future exploration. The current article reports on issues of access, retention and outcomes obtained by CALD clients at various stages of the FRCB service.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b8a49fb577bc129d58fe1e4365d726a9 https://doi.org/10.5172/jfs.2011.17.3.220 Zobrazit plný text záznamu