Are three methods better than one? A comparative assessment of usability evaluation methods in an EHR
| Autor: | Oluwabunmi Tokede, Mark Piotrowski, Duong T. Tran, Vimla L. Patel, Ram Vaderhobli, Paul Stark, Joel M. White, Elsbeth Kalenderian, Nicole S. Kimmes, Krishna Kumar Kookal, Rachel L. Ramoni, Muhammad F. Walji, M.D. Lagerweij |
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| Přispěvatelé: | Cariology, Oral and Maxillofacial Surgery / Oral Pathology |
| Jazyk: | angličtina |
| Rok vydání: | 2014 |
| Předmět: |
Male
EHR Pluralistic walkthrough Computer science Usability Health Informatics Online Systems Medical and Health Sciences Health informatics Article Interviews as Topic World Wide Web Usability lab User-Computer Interface Survey methodology Engineering Clinical Research Information and Computing Sciences Behavioral and Social Science Humans Electronic Health Records Web usability Medical education Data collection business.industry Data Collection System usability scale Methodology Networking and Information Technology R&D (NITRD) Utilization Review Female business Human factors Software Medical Informatics |
| Zdroj: | International journal of medical informatics, 83(5), 361-367. Elsevier Ireland Ltd Walji, M F, Kalenderian, E, Piotrowski, M, Tran, D, Kookal, K K, Tokede, O, White, J M, Vaderhobli, R, Ramoni, R, Stark, P C, Kimmes, N S, Lagerweij, M & Patel, V L 2014, ' Are three methods better than one? A comparative assessment of usability evaluation methods in an EHR ', International Journal of Medical Informatics, vol. 83, no. 5, pp. 361-367 . https://doi.org/10.1016/j.ijmedinf.2014.01.010 Walji, M F, Kalenderian, E, Piotrowski, M, Tran, D, Kookal, K K, Tokede, O, White, J M, Vaderhobli, R, Ramoni, R, Stark, P C, Kimmes, N S, Lagerweij, M & Patel, V L 2014, ' Are three methods better than one? A comparative assessment of usability evaluation methods in an EHR ', International journal of medical informatics, vol. 83, no. 5, pp. 361-367 . https://doi.org/10.1016/j.ijmedinf.2014.01.010 International Journal of Medical Informatics, 83(5), 361-367. Elsevier Ireland Ltd International journal of medical informatics, vol 83, iss 5 |
| ISSN: | 1386-5056 |
| Popis: | Objective: To comparatively evaluate the effectiveness of three different methods involving end-users for detecting usability problems in an EHR: user testing, semi-structured interviews and surveys. Materials and methods: Data were collected at two major urban dental schools from faculty, residents and dental students to assess the usability of a dental EHR for developing a treatment plan. These included user testing (N= 32), semi-structured interviews (N= 36), and surveys (N= 35). Results: The three methods together identified a total of 187 usability violations: 54% via user testing, 28% via the semi-structured interview and 18% from the survey method, with modest overlap. These usability problems were classified into 24 problem themes in 3 broad categories. User testing covered the broadest range of themes (83%), followed by the interview (63%) and survey (29%) methods. Discussion: Multiple evaluation methods provide a comprehensive approach to identifying EHR usability challenges and specific problems. The three methods were found to be complementary, and thus each can provide unique insights for software enhancement. Interview and survey methods were found not to be sufficient by themselves, but when used in conjunction with the user testing method, they provided a comprehensive evaluation of the EHR. Conclusion: We recommend using a multi-method approach when testing the usability of health information technology because it provides a more comprehensive picture of usability challenges. |
| Databáze: | OpenAIRE |
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