The Use of a Kiosk-Model Bilingual Self-Triage System in the Pediatric Emergency Department
| Autor: | Ashish Amresh, David Drachman, Kai Ning Khor, Madhumita Sinha, Alan Frechette |
|---|---|
| Rok vydání: | 2014 |
| Předmět: |
Male
Pediatric emergency business.product_category Adolescent Interactive kiosk Efficiency Organizational Intensive Care Units Pediatric Severity of Illness Index Proxy (climate) Patient Admission Medical Staff Hospital Electronic Health Records Humans Medicine Translations Medical history Prospective Studies Child business.industry Medical record Infant Newborn Infant Reproducibility of Results General Medicine Emergency department medicine.disease Triage Language choice Child Preschool Pediatrics Perinatology and Child Health Emergency Medicine Wounds and Injuries Female Medical emergency business |
| Zdroj: | Pediatric Emergency Care. 30:63-68 |
| ISSN: | 0749-5161 |
| DOI: | 10.1097/pec.0000000000000037 |
| Popis: | BACKGROUND Streamlining the triage process is the key in improving emergency department (ED) workflow. Our objective was to determine if parents of pediatric ED patients in, low-literacy, inner-city hospital, who used the audio-assisted bilingual (English/Spanish) self-triage kiosk, were able to enter their child's medical history data using a touch screen panel with greater speed and accuracy than routine nurse-initiated triage. METHODS Parent/child dyads visiting the pediatric ED for nonurgent conditions (February to April 2012) were randomized prospectively to self-triage kiosk group (n = 200) and standard nurse triage group (n = 200). Both groups underwent routine nurse-initiated triage that included verbal elicitation of basic medical history and manual entry into patients' electronic medical records. RESULTS The kiosk user was a parent in 88.5% of the cases, a patient (range, 11-17 years) in 9.5% of the cases, and a proxy user (sibling or friend) in 2% of the cases. Language choice for kiosk use was equally distributed (English vs Spanish, 50.5% vs 49.5%). The mean (SD) time to enter medical history data by the kiosk group was significantly shorter than the standard nurse triage group (94.38 [38.61] vs 126.72 [62.61] seconds; P < 0.001). Significant inverse relationship was observed between parent education level and kiosk usage time (r = -0.26; P < 0.001). The mean inaccuracies were significantly lower for kiosk group (P < 0.05) in areas of medical, medication and immunization histories, and total discrepancy score. CONCLUSIONS Kiosk triage enabled users to enter basic medical triage history data quickly and accurately in an ED setting with future potential for its wider use in improving ED workflow efficiency. |
| Databáze: | OpenAIRE |
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