Reliability and acceptability of automated telephone surveys among Spanish- and English-speaking mental health services recipients
| Autor: | Breanne M. Sheetz, Craig S. Rosen, Inger S. Brodey, Benjamin B. Brodey, Jürgen Unützer |
|---|---|
| Rok vydání: | 2005 |
| Předmět: |
Mental Health Services
medicine.medical_specialty Community Mental Health Centers MEDLINE law.invention Interviews as Topic Automation Randomized controlled trial law Phone Community health center Interactive voice response Poverty Areas Surveys and Questionnaires medicine Humans Reliability (statistics) Language business.industry Health Policy Public health Mental Disorders Reproducibility of Results Mental health United States Family medicine business Social psychology |
| Zdroj: | Mental health services research. 7(3) |
| ISSN: | 1522-3434 |
| Popis: | Interactive Voice Response (IVR), an automated system that administers surveys over the phone, is a potentially important technology for mental health services research. Although a number of studies have compared IVR to live interviews, few have looked at IVR in comparison to pencil-and-paper survey administration. Further, few studies have included subjects from those populations most likely to benefit from IVR technology, namely patients with lower education levels and non-English-speaking patients. This randomized clinical study, conducted at a community health center serving low-income English- and Spanish-speaking populations, assessed the reliability of an IVR-administered Brief Symptom Inventory (BSI) relative to a paper-and-pencil version. The study was adequately powered. Results showed that patients gave similar responses to the IVR and paper-and-pencil surveys; in addition, patients were generally equally satisfied with both experiences. We conclude that, while more large-scale research is needed, IVR can be a useful survey administration tool. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|
Full text from SpringerLink