Communicating with Latino Patients
| Autor: | Naledi Marie Saul, Pilar Bernal de Pheils |
|---|---|
| Rok vydání: | 2009 |
| Předmět: |
Program evaluation
Class size Attitude of Health Personnel Transcultural Nursing education Language barrier Multilingualism Pilot Projects Education Patient satisfaction Humans Cultural Competency Education Nursing Graduate General Nursing Quality of Health Care Advanced Practice Nursing Health Services Needs and Demand Medical education Medical Errors Communication Barriers Hispanic or Latino Language acquisition Nursing Education Research Patient Satisfaction Transcultural nursing San Francisco Nurse-Patient Relations Psychology Cultural competence Program Evaluation |
| Zdroj: | Journal of Nursing Education. 48:515-518 |
| ISSN: | 1938-2421 0148-4834 |
| DOI: | 10.3928/01484834-20090610-05 |
| Popis: | This article describes the efforts of the University of California, San Francisco, School of Nursing to develop the Spanish language and cultural competency skills of advanced practice nursing students by establishing an elective course, Communicating with the Latino Patient. The need for this training is reflected in the literature, which has shown that language barriers decrease patient satisfaction and quality of care and increase the likelihood of medical error. Fifty-seven first-year master's students participated in this course. The effectiveness of the training was monitored during and after each course by self-assessment surveys of the participants' language acquisition. The data suggest that the most successful outcomes result from limiting class size, emphasizing high interactivity, and incorporating clinical experiences in the instruction, as well as focusing exclusively on intermediate-level speakers when resources are limited. Training can be time consuming and costly, yet graduates agreed that the training was imperative and valuable. |
| Databáze: | OpenAIRE |
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