The Role of Knowledge Management in the Tourism Sector: A Synthesis and Way Forward
| Autor: | Amitabh Anand, Varsha Pratibha Shantakumar, Birgit Muskat, Sanjay Kumar Singh, Jean-Pierre Dumazert, Youssra Riahi |
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| Rok vydání: | 2022 |
| Předmět: |
service enterprise
Economics Strategy and Management Wirtschaft Economic Sectors Tourismus knowledge management knowledge transfer Wirtschaftssektoren Tourism Management Knowledge Management Strategy Knowledge Transfer Knowledge Sharing Management of Technology and Innovation Dienstleistungsunternehmen ddc:330 tourism Wissensmanagement Wissenstransfer |
| Zdroj: | Journal of Knowledge Management ahead-of |
| Popis: | Purpose This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications. |
| Databáze: | OpenAIRE |
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