Complaining about others at work
| Autor: | Niklas Ravaja, Pentti Henttonen, Johanna Ruusuvuori, Birte Asmuß |
|---|---|
| Přispěvatelé: | Yhteiskuntatieteiden tiedekunta - Faculty of Social Sciences, Tampere University |
| Jazyk: | angličtina |
| Rok vydání: | 2019 |
| Předmět: |
050101 languages & linguistics
Linguistics and Language Sosiologia - Sociology Social Psychology joint understanding 050105 experimental psychology Epistemics valitukset EXPRESSIONS 3RD-PARTY COMPLAINTS QUESTIONS Muut yhteiskuntatieteet - Other social sciences Complaint affective stance 0501 psychology and cognitive sciences emootiot SEQUENCES business.industry Communication asennoituminen 05 social sciences Kielitieteet - Languages yhteinen ymmärrys institutional interaction Public relations institutionaalinen vuorovaikutus Work (electrical) complaining epistemics business Psychology RESPONSES |
| Zdroj: | Ruusuvuori, J, Asmuß, B, Henttonen, P & Ravaja, N 2019, ' Complaining about others at work ', Research on Language and Social Interaction, vol. 52, no. 1, pp. 41-62 . https://doi.org/10.1080/08351813.2019.1572379 |
| DOI: | 10.1080/08351813.2019.1572379 |
| Popis: | The article investigates the interactional work required to launch a complaint about nonpresent third parties in discussions between employees and their manager. The study shows how the complaint recipient (the manager) creates opportunities for the complainer (the employee) to complain, and how the recipient and complainer collaboratively facilitate entry into complaining by means of building joint epistemic access and affective stance toward the complainable. Focusing on the institutional context of performance appraisal interviews, the study further indicates that the legitimation of complaining is collaboratively treated as a managerial task. Data are in Finnish and Danish with English translation. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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