Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry
| Autor: | A. H. Sequeira, Robert Rajkumar Sakkariyas, Kirubaharan Boobalan, S. M. Vadivel |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
Service (business)
PLS-SEM Operational performance Service system Lean workplace environment practices (LWEP) 021103 operations research business.industry 0211 other engineering and technologies General Decision Sciences 02 engineering and technology Management Science and Operations Research S.I. : Business Analytics and Operations Research Operational performance (OP) Structural equation modeling Test (assessment) Mail operations Postal service Operations management Lean social practices (LSoP) Business Tertiary sector of the economy Lean service practices (LSP) |
| Zdroj: | Annals of Operations Research |
| ISSN: | 1572-9338 0254-5330 |
| Popis: | This paper aims to study the determinants of the Lean Service System (LSS) on the Operational Performance (OP) of India's mail service in the National Sorting Hub (NSH), Mangaluru, Karnataka, the southern part of India. Measuring the OP in mail service is a big challenge in the postal service industry. Hence, we have conducted a survey, and 150 usable data has measured the impact of Lean Service Practices (LSP), Lean Workplace Environment Practices (LWEP), and Lean Social Practices (LSoP) on the OP. The results are analyzed from the partial least square based structural equation modelling (PLS-SEM) with the support of R programming. The analysis shows that there is positive and significant impact of LSP (β = 0.380, p |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|
Full text from SpringerLink