Designing ultra-personalized product service systems
| Autor: | Oscar Tomico, Loe Feijs, Troy Nachtigall, Svetlana Mironcika |
|---|---|
| Přispěvatelé: | Future Everyday, EAISI High Tech Systems, EAISI Health |
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Service (business)
Reflection (computer programming) research through design Ultra-Personalised Product Service System Visual Arts and Performing Arts Computer science Process (engineering) 05 social sciences Generative systems 020207 software engineering shoe-making 02 engineering and technology Product-service system Computer Graphics and Computer-Aided Design Personalization Engineering management models of production Industrial design Architecture 0202 electrical engineering electronic engineering information engineering 0501 psychology and cognitive sciences Design game Product (category theory) 050107 human factors |
| Zdroj: | Nachtigall, T, Mironcika, S, Tomico, O & Feijs, L 2020, ' Designing ultra-personalized product service systems ', CoDesign, vol. 16, no. 4, pp. 274-292 . https://doi.org/10.1080/15710882.2020.1842454 CoDesign, 16(4), 274-292. Taylor and Francis Ltd. CoDesign International Journal of CoCreation in Design and the Arts |
| ISSN: | 1571-0882 |
| DOI: | 10.1080/15710882.2020.1842454 |
| Popis: | Design games are rarely used to design shoes but data and emerging digital fabrication systems are rapidly changing how designers make things. We envision a near future where shoes are personalised using algorithmic, parametric, and generative systems that are data-driven. In this article, we describe and deploy a design game for shoes to help designers create circular Ultra-Personalised Product Service System. Designing such products (that include services supported by systems that last over product lifetimes) presents a multitude of challenges; product challenges in negotiating design considerations, service challenges in customer journeys and systemic challenges in creating data flows. The UPPSS game was designed to help scaffold designers in confronting these challenges. The UPPSS game was deployed with 16 industrial design students over nine weeks where shoes, services, and systems were all made using code to program personalisation systems. Each participant wrote a reflection on the process. The reflections were analysed to see how the design game resulted in facing the challenges and learnings of a UPPSS. Conclusions are presented from the challenges and opportunities confronted in the game, and what it meant to the emerging practices of designing a UPPSS. |
| Databáze: | OpenAIRE |
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