Physician satisfaction with a multi-platform digital scheduling system
| Autor: | Leonardo Lima Rocha, Leo Anthony Celi, Jose Cláudio Cyrineu Terra, Rodrigo Octavio Deliberato, Alon Dagan, Alex Heitor Lima, Caroline Reis Maia Santiago |
|---|---|
| Přispěvatelé: | Harvard University--MIT Division of Health Sciences and Technology, Massachusetts Institute of Technology. Laboratory for Computational Physiology, Deliberato, Rodrigo, Dagan, Alon, Celi, Leo Anthony G. |
| Jazyk: | angličtina |
| Rok vydání: | 2017 |
| Předmět: |
Male
Medical Doctors 020205 medical informatics Health Care Providers lcsh:Medicine Personal Satisfaction 02 engineering and technology Surveys Computer Applications Scheduling (computing) 0302 clinical medicine Health care Medicine and Health Sciences 0202 electrical engineering electronic engineering information engineering Medicine 030212 general & internal medicine lcsh:Science Multi platform Multidisciplinary Software Development Software Engineering Scheduling system Mobile Applications Hospitals Professions Research Design Web-Based Applications Engineering and Technology Female Medical emergency Research Article Adult Computer and Information Sciences medicine.medical_specialty Attitude of Health Personnel Equipment Research and Analysis Methods Likert scale Computer Software Appointments and Schedules 03 medical and health sciences Physicians Humans Web application Communication Equipment Physician-Patient Relations Survey Research business.industry lcsh:R Pilot Studies medicine.disease Health Care Health Care Facilities Mobile phone Health Care Surveys Family medicine People and Places Population Groupings lcsh:Q Physician satisfaction Cell Phones business |
| Zdroj: | PLoS PLoS ONE, Vol 12, Iss 3, p e0174127 (2017) PLoS ONE |
| Popis: | Objective Physician shift schedules are regularly created manually, using paper or a shared online spreadsheet. Mistakes are not unusual, leading to last minute scrambles to cover a shift. We developed a web-based shift scheduling system and a mobile application tool to facilitate both the monthly scheduling and shift exchanges between physicians. The primary objective was to compare physician satisfaction before and after the mobile application implementation. Methods Over a 9-month period, three surveys, using the 4-point Likert type scale were performed to assess the physician satisfaction. The first survey was conducted three months prior mobile application release, a second survey three months after implementation and the last survey six months after. Results 51 (77%) of the physicians answered the baseline survey. Of those, 32 (63%) were males with a mean age of 37.8 ± 5.5 years. Prior to the mobile application implementation, 36 (70%) of the responders were using more than one method to carry out shift exchanges and only 20 (40%) were using the official department report sheet to document shift exchanges. The second and third survey were answered by 48 (73%) physicians. Forty-eight (98%) of them found the mobile application easy or very easy to install and 47 (96%) did not want to go back to the previous method. Regarding physician satisfaction, at baseline 37% of the physicians were unsatisfied or very unsatisfied with shift scheduling. After the mobile application was implementation, only 4% reported being unsatisfied (OR = 0.11, p < 0.001). The satisfaction level improved from 63% to 96% between the first and the last survey. Satisfaction levels significantly increased between the three time points (OR = 13.33, p < 0.001). Conclusion Our web and mobile phone-based scheduling system resulted in better physician satisfaction. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|