Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port
| Autor: | Chien-Chang Chou, Ji-Feng Ding |
|---|---|
| Rok vydání: | 2013 |
| Předmět: |
Service quality
Engineering Article Subject Transshipment (information security) Operations research business.industry lcsh:Mathematics General Mathematics Rank (computer programming) General Engineering lcsh:QA1-939 Multiple-criteria decision analysis Port (computer networking) Ranking lcsh:TA1-2040 lcsh:Engineering (General). Civil engineering (General) business Marine transportation |
| Zdroj: | Mathematical Problems in Engineering, Vol 2013 (2013) |
| ISSN: | 1563-5147 1024-123X |
| Popis: | It is often to solve complex decision-making problems in the marine transportation environment, such as the evaluation of service quality and the location choice of ports. In this paper, an integrated model with multiple-criteria decision making (MCDM) and importance-performance analysis (IPA) is presented and then is applied to solve the problem of service quality evaluation of transshipment port. The MCDM approach can be used to deal with both quantitative data and qualitative ratings simultaneously. The IPA approach can be applied to realize the shortcomings of service quality of ports and rank the ranking of strategies for improving service quality of transshipment port. Finally, some useful suggestions for improving the service quality of ports are given in the paper. |
| Databáze: | OpenAIRE |
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