Reconciliating literature about client satisfaction and perceived services quality

Autor:	Michèle Paulin, Kamilia Bahia, Jean Perrien
Rok vydání:	2000
Předmět:	Service (business) business.industry media_common.quotation_subject Applied psychology Public relations Perceived quality Order (business) Business Management and Accounting (miscellaneous) Causal link Customer satisfaction Quality (business) Business Marketing media_common
Zdroj:	Services Marketing Quarterly. 21:27-41
ISSN:	1533-2969
DOI:	10.1080/15332969.2000.9985417
Popis:	The objective of this paper is to review the literature on client satisfaction and perceived quality of service in order: (1) to arrive at distinct definitions of both constructs, and, (2) to prese...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b1eb4341200638645d14b48a9253716f https://doi.org/10.1080/15332969.2000.9985417 Zobrazit plný text záznamu Plný text ve formátu PDF