Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services
| Autor: | Amin Husni, Elly Yuliastuti, Heru Noor Ramadhan, Tujo Tujo, Angilian Budi Ardhianto, Retnaningsih Retnaningsih |
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| Rok vydání: | 2021 |
| Předmět: | |
| Zdroj: | Media Keperawatan Indonesia, Vol 4, Iss 3, Pp 175-181 (2021) |
| ISSN: | 2615-1669 2722-2802 |
| DOI: | 10.26714/mki.4.3.2021.175-181 |
| Popis: | Patients /Family patients satisfaction is an indicator to assess the quality of a hospital. During the Covid-19 pandemic, several problems emerged related to the quality of information provision and services provided. The purpose of this study was to describe the family satisfaction of Covid-19 patients with the provision of information and services provided. This research is a quantitative observational descriptive study with a variable of family satisfaction of covid-19 patients with the information and services provided. The population in this study is the families (husband / wife) of patients who recovered and were treated in the Covid-19 Isolation Ward RSUP dr. Kariadi Semarang with totaling 40 people. Sampling was done by using purposive sampling technique and the resulting sample was 30 respondents. Measurement of variables using a questionnaire providing information and service delivery. The results showed that the average patient's family expressed satisfaction with the provision of information (> 30) and services provided (>42). Innovation is needed to further improve service quality so that service quality will be even better. |
| Databáze: | OpenAIRE |
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