Role of Digitisation in Enabling Co-creation of Value in KIBS Firms
| Autor: | Mona Ashok |
|---|---|
| Přispěvatelé: | Liu, Kecheng, Nakata, Keiichi, Li, Weizi (Vicky), Baranauskas, C., Henley Business School [University of Reading], University of Reading (UOR), Kecheng Liu, Keiichi Nakata, Weizi Li, Cecilia Baranauskas, TC 8, WG 8.1 |
| Rok vydání: | 2018 |
| Předmět: |
Knowledge management
business.industry Business process [SHS.INFO]Humanities and Social Sciences/Library and information sciences media_common.quotation_subject 05 social sciences Digitisation Context (language use) Knowledge-intensive business services (KIBS) Co-creation of value Resource (project management) Absorptive capacity Service (economics) 0502 economics and business Co-creation [INFO]Computer Science [cs] 050211 marketing Market share Innovation business 050203 business & management Digitization Internal resource commitment media_common |
| Zdroj: | IFIP Advances in Information and Communication Technology ISBN: 9783319945408 ICISO IFIP Advances in Information and Communication Technology 18th International Conference on Informatics and Semiotics in Organisations (ICISO) 18th International Conference on Informatics and Semiotics in Organisations (ICISO), Jul 2018, Reading, United Kingdom. pp.145-154, ⟨10.1007/978-3-319-94541-5_15⟩ |
| DOI: | 10.1007/978-3-319-94541-5_15 |
| Popis: | Part 2: Organisational Semiotics: Theory and Application; International audience; The affordability, reliability, access and mass adoption of information and communication technological advances is a key trigger to digitisation. Digitisation significantly influences the global economy, as it impacts interpersonal and organisational relationships, disrupts organisational practices, and enables innovation. Digitization is transforming a firm’s interaction with its external partners (including users), through the use of digitally-enabled business processes, online chats, digital services, online tools/applications and automated systems. This paper focuses on the role of digitisation in innovation in services, because services account for a significant proportion of GDP and employment in developed economies. In specific, the paper explores the topic in the context of Knowledge-Intensive Business Service (KIBS) firms (that exhibit high levels of innovations as users, producers and diffusers of innovation). This conceptual paper explores how KIBS firms can maximise the value extracted from external knowledge/collaboration through digitisation (since KIBS firms demonstrate the highest degree of adoption of digital technologies) to enhance process innovation outcomes. Process innovation is chosen because it plays a fundamental role in delivering efficiency and market share. This paper proposes that digitisation will moderate the relationship between collaboration (breadth of external partners and depth of user engagement) and internal resource commitment to enhance the benefits derived from process innovation. |
| Databáze: | OpenAIRE |
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