The relationship between stress and conflict handling style in an ODR environment
| Autor: | Marco Gomes, Paulo Novais, Davide Carneiro, José Neves |
|---|---|
| Přispěvatelé: | Universidade do Minho |
| Jazyk: | angličtina |
| Rok vydání: | 2013 |
| Předmět: |
Computer science
Management science Conflict handling style media_common.quotation_subject 05 social sciences Stress estimation Online dispute resolution Technological evolution Conflict handling 02 engineering and technology Stress Human-computer interaction Behavioural analysis Negotiation Style (sociolinguistics) 0502 economics and business Stress (linguistics) 0202 electrical engineering electronic engineering information engineering On-line dispute resolution Contextual information 020201 artificial intelligence & image processing 050203 business & management media_common |
| Zdroj: | New Frontiers in Artificial Intelligence ISBN: 9783642399305 JSAI-isAI Workshops |
| ISSN: | 0302-9743 |
| Popis: | Serie : Lecture notes in computer science, vol. 7856, ISSN 0302-9743 Up until now, most approaches to Online Dispute Resolution focused on "traditional" problems such as the generation of solutions, the support to negotiation or the definition of strategies. Although these problems are evidently valid and important ones, research should also start to consider new potential issues that arise from technological evolution. In this paper we analyse the new challenges that emerge from resolving conflicts over telecommunications, namely in what concerns the lack of contextual information about parties. Specifically we build on a previous approach to stress estimation from the analysis of interaction and behavioural patterns. From the data gathered in a previous experiment we now trained classifiers that allow to assess stress in realtime, in a personalized and empirical way. With these classifiers, we were able to study how stress and conflict coping strategies evolve together. This paper briefly describes these classifiers, focusing afterwards on the results of the experiment. (undefined) |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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