Importance and Performance of Value-Based Maintenance Practices in Hospital Buildings
| Autor: | Wai Fang Wong, AbdulLateef Olanrewaju, Poh Im Lim |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
Service (business)
Government hospital building maintenance value-based practices Environmental effects of industries and plants Renewable Energy Sustainability and the Environment Service delivery framework Geography Planning and Development Questionnaire TJ807-830 importance-performance matrix analysis Management Monitoring Policy and Law TD194-195 Renewable energy sources Environmental sciences critical success factor Value for money Critical success factor Value (economics) Operations management GE1-350 Business |
| Zdroj: | Sustainability Volume 13 Issue 21 Sustainability, Vol 13, Iss 11908, p 11908 (2021) |
| ISSN: | 2071-1050 |
| DOI: | 10.3390/su132111908 |
| Popis: | After two decades of privatization of building maintenance service in government hospitals in Malaysia, evidence of under-maintained hospital buildings suggests a need to raise the level of hospital maintenance service delivery. This study identified the critical success factors to enhance the value outcomes of hospital maintenance service. A total of 66 questionnaire survey responses from maintenance personnel in public hospitals were analyzed using the Importance-Performance Matrix Analysis (IPMA) in the SmartPLS3.0 software. The Importance versus the Performance of value-based practices was mapped to identify the critical areas that require greater considerations to improve maintenance service delivery. The findings revealed four critical success factors: Responsive to Needs, Integrated Service Solutions, Innovative Improved Practices, and Value for Money. These practices were found to be the impetus that can bring significant enhancement to hospital building maintenance service delivery. Although the findings are based on data derived from public hospitals in Malaysia, the outcomes are applicable to private hospitals both in and outside of Malaysia. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|