Elements of installed base information value
| Autor: | Jussi Rämänen, Max Finne, Jukka Borgman, Olga Perminova, Mikael Öhman, Juha Tiihonen, Katrine Mahlamäki, Joona Tuovinen |
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| Přispěvatelé: | Department of Computer Science, VTT Technical Research Centre of Finland, University of Warwick, Åbo Akademi University, Tietotekniikan laitos, Department of Industrial Engineering and Management, Aalto-yliopisto, Aalto University |
| Rok vydání: | 2016 |
| Předmět: |
0209 industrial biotechnology
021103 operations research Scope (project management) Information value Computer science media_common.quotation_subject 0211 other engineering and technologies 02 engineering and technology Environmental economics Maintenance engineering 020901 industrial engineering & automation Data integrity Industrial service Quality (business) Installed base Value (mathematics) media_common |
| Zdroj: | ICE/ITMC |
| DOI: | 10.1109/ice/itmc39735.2016.9026129 |
| Popis: | Installed base information (EBI) is used in industrial service operations, but currently there are challenges with maintaining and utilizing this information to its full potential. The purpose of this paper is to aid in improving the realized value of IBI. We conducted two case studies of IBI collection and utilization with two industrial product-service system suppliers. From this material, we identified four elements contributing to the value of IBI and constructed a framework for managing this value. Furthermore, we identified the sources of the difference between the potential value and the realized value of IBI. The elements contributing to the value of IBI are its management, scope, utilization and quality. These elements form interconnected leaves in the proposed value clover framework. Each element potentially contributes to the difference between the theoretical maximum value and the realized value of IBI. Future research should look into the different elements and their relationships in more detail. Our framework helps managers in identifying and balancing the different elements of IBI value and in deciding on investments in this area. Previous literature has recognized the need for IBI, but not analyzed the different elements affecting its value. Our research offers industrial service operations a novel framework of IBI value. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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