Doctor talk: physicians' use of clear verbal communication
| Autor: | Sunil Kripalani, Kara L. Jacobson, Tera Howard |
|---|---|
| Rok vydání: | 2013 |
| Předmět: |
Self-assessment
Male medicine.medical_specialty Self-Assessment Health (social science) Medical psychology Students Medical Attitude of Health Personnel Low health literacy MEDLINE Health literacy Library and Information Sciences Nonverbal communication Medicine Humans Plain language Physician-Patient Relations business.industry Communication Public Health Environmental and Occupational Health Internship and Residency Health Literacy Jargon Family medicine Female Clinical Competence Self Report business |
| Zdroj: | Journal of health communication. 18(8) |
| ISSN: | 1087-0415 |
| Popis: | Low health literacy negatively affects processes and outcomes of care. Physicians do not routinely use communication techniques recommended for use with low health literate patients. This study was conducted to compare the self-reported and actual use of clear verbal communication among medical residents and to identify characteristics associated with clear communication. Residents self-assessed their communication behaviors and then completed a low health literacy standardized patient encounter. Answers on the self-assessment were compared with behaviors observed in the standardized patient encounter. Residents (N = 82) reported frequent use of techniques recommended for clear verbal communication, including plain language (88%) and teach-back (48%). However, during the standardized patient encounter, they used an average of 2 jargon terms per minute, and only 22% used teach-back. No resident characteristics consistently predicted better communication. In conclusion, the study found that medical residents used clear communication techniques infrequently and tended to overestimate the clarity with which they communicate. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|