Using ISO 9241-11 To Identify How E-Commerce Companies Applied UX Guidelines

Autor:	null Fauza Adelma Syafrizal, null Rahmat Izwan Heroza, null Ermatita, null Mgs. Afriyan Firdaus, null Pacu Putra, null Lovinta Happy Atrinawati, null Monterico Adrian
Jazyk:	angličtina
Rok vydání:	2022
Předmět:	Usability Parameters UX ISO 9241-11 E-commerce UX Guideline
Zdroj:	Inform : Jurnal Ilmiah Bidang Teknologi Informasi dan Komunikasi; Vol. 7 No. 1 (2022); 9-15
ISSN:	2502-3470 2581-0367
Popis:	A lot of the company's business activities failed due to not adapting to user needs and technological developments. Previous studies show that there is no way to implement UX guidelines that explain the specific user needs for the UX of e-commerce systems. Therefore, we need a way of implementing UX for e-commerce websites. We used usability parameters in ISO 9241-11, namely effectiveness, efficiency, and satisfaction, to measure the system's usability and then conduct an interview to follow up the result. This research identifies how e-commerce companies implement UX best practices for their systems that can be used for other people who want to design their e-commerce applications.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::aa12d019294913928fe7968f6112d4cd https://ejournal.unitomo.ac.id/index.php/inform/article/view/4261 Zobrazit plný text záznamu