Development of a bug tracking system for processing complaints to medical organizations
| Autor: | Nikita Makarevich, Svetlana Shirokova, Anton Doynikov, Ivan Orlov, Aleksandr Leksashov, Dmitrii Demchenko, Marina Bolsunovskaya |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
Process management
Business process Computer science Process (engineering) 0211 other engineering and technologies 02 engineering and technology 010501 environmental sciences computer.software_genre 01 natural sciences Field (computer science) Environmental sciences Work (electrical) Key (cryptography) GE1-350 021108 energy Bug tracking system computer 0105 earth and related environmental sciences |
| Zdroj: | E3S Web of Conferences, Vol 284, p 04010 (2021) |
| ISSN: | 2267-1242 |
| Popis: | The article substantiates the feasibility of developing and implementing an automated bug tracking system “Organization of work with citizens' appeals” to optimize the existing business processes for processing appeals and complaints to medical organizations of St. Petersburg. The article analyzes the key business processes of the enterprise in the field of registration and routing of complaints, as well as the formation of reports. The process of development and implementation of an automated system for processing requests is described, the effectiveness of implementation is assessed, and recommendations for its further development and use are given. |
| Databáze: | OpenAIRE |
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