Service system transformation through service design: Linking analytical dimensions and service design approaches

Autor:	Ingo O. Karpen, Kaisa Koskela-Huotari, Vanja Bogicevic, Lia Patrício, Jie Zhang, Laurel Anderson, Daniela Sangiorgi
Jazyk:	angličtina
Rok vydání:	2021
Předmět:	Marketing Service system Service design Computer science business.industry Hospitality Service systems Tourism Transformation Transformative service research Engineering management Transformation (function) business GeneralLiterature_REFERENCE(e.g. dictionaries encyclopedias glossaries)
Popis:	The authors wish to thank Lerzan Aksoy, Jay Kandampully, and the participants of the Thought Leadership Forum 2020 for their support and valuable feedback to the earlier drafts of this paper.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::a89544b3c24d9b8ca9adf1ec219f0011 http://hdl.handle.net/11311/1182203 Zobrazit plný text záznamu