Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry
| Autor: | S. Scott Nadler, Ashley Wygal, Michael B. Hargis, Douglas Voss |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
media_common.quotation_subject
Management quality Competitive advantage K4011-4343 Transportation and communication driver retention 0502 economics and business Management. Industrial management Customer service Quality (business) Job dissatisfaction Marketing media_common HE1-9990 trucking 050210 logistics & transportation ComputingMilieux_THECOMPUTINGPROFESSION Compensation (psychology) 05 social sciences drivers HD28-70 Motor carrier driver turnover Job satisfaction Business Transportation and communications 050203 business & management |
| Zdroj: | Logistics Volume 5 Issue 2 Logistics, Vol 5, Iss 34, p 34 (2021) |
| ISSN: | 2305-6290 |
| DOI: | 10.3390/logistics5020034 |
| Popis: | Trucking companies play a critical role in the U.S. economy but face many challenges. The trucking industry’s greatest challenge may be the persistent driver turnover problem. Trucking companies regularly report turnover rates exceeding 100%. Each driver costs between $2200–$21,000 to replace and new drivers often impact carrier customer service and safety performance. The purpose of this article is to qualitatively explore the challenges drivers face with hopes of uncovering unique methods to improve job satisfaction and ameliorate turnover and retention issues. Results indicate that driver job satisfaction is related to compensation, management quality, equipment quality, home time, and wait time. Proactive managerial actions in the form of pre-planning loads are proposed as a method for carriers to resolve many driver concerns and possibly provide carriers with a competitive advantage in driver retention. |
| Databáze: | OpenAIRE |
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