Views of institutional leaders on maintaining humanism in today’s practice
| Autor: | Debra K. Litzelman, Elizabeth A. Rider, Arthur R. Derse, Dana W. Dunne, Mary Ann Gilligan, Lars Osterberg, Janet P. Hafler, William T. Branch, Amy Weil, Richard M. Frankel, Margaret Plews-Ogan |
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| Rok vydání: | 2019 |
| Předmět: |
Adult
Male Social Values Attitude of Health Personnel Kindness media_common.quotation_subject Organizational culture Humanism Burnout Grounded theory Interviews as Topic 03 medical and health sciences 0302 clinical medicine Patient-Centered Care Health care Humans Narrative Staff Development 030212 general & internal medicine Quality of Health Care media_common business.industry 030503 health policy & services General Medicine Middle Aged Public relations Organizational Culture United States Leadership Female Faculty development 0305 other medical science business Psychology |
| Zdroj: | Patient Education and Counseling. 102:1911-1916 |
| ISSN: | 0738-3991 |
| DOI: | 10.1016/j.pec.2019.04.025 |
| Popis: | Objective To explore leadership perspectives on how to maintain high quality efficient care that is also person-centered and humanistic. Methods The authors interviewed and collected narrative transcripts from a convenience sample of 32 institutional healthcare leaders at seven U.S. medical schools. The institutional leaders were asked to identify factors that either promoted or inhibited humanistic practice. A subset of authors used the constant comparative method to perform qualitative analysis of the interview transcripts. They reached thematic saturation by consensus on the major themes and illustrative examples after six conference calls. Results Institutional healthcare leaders supported vision statements, policies, organized educational and faculty development programs, role modeling including their own, and recognition of informal acts of kindness to promote and maintain humanistic patient-care. These measures were described individually rather than as components of a coordinated plan. Few healthcare leaders mentioned plans for organizational or systems changes to promote humanistic clinician-patient relationships. Conclusions Institutional leaders assisted clinicians in dealing with stressful practices in beneficial ways but fell short of envisaging systems approaches that improve practice organization to encourage humanistic care. PRACTICE IMPLICATIONS: To preserve humanistic care requires system changes as well as programs to enhance skills and foster humanistic values and attitudes. |
| Databáze: | OpenAIRE |
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