Physician Satisfaction With Telemedicine During the COVID-19 Pandemic: The Mayo Clinic Florida Experience
| Autor: | Adam Perlman, Michelle M. Shoaei, Daniel V. Dudenkov, Michelle A. Leak, Anna C. Harrell, Launia J. White, Steven J. Buskirk, Timothy D. Malouff, Katey Wert, Abd Moain Abu Dabrh, Sarvam P. TerKonda, Michael G. Heckman, Dacre Knight, Jorge M. Pascual, Fernando A. Rivera, Bala Munipalli, Daniel M. Trifiletti |
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| Rok vydání: | 2021 |
| Předmět: |
Medicine (General)
medicine.medical_specialty Telemedicine FTE Full Time Equivalent Coronavirus disease 2019 (COVID-19) business.industry UTAUT Unified Theory of Acceptance and Use of Technology Specialty NHS National Health Service Burnout Tertiary care Article HIPAA Health Insurance Portability and Accountability Act R5-920 TAM2 Technology Acceptance Model 2 COVID-19 Coronavirus Disease 2019 Family medicine Pandemic medicine Physician satisfaction Quality of care business |
| Zdroj: | Mayo Clinic Proceedings: Innovations, Quality & Outcomes Mayo Clinic Proceedings: Innovations, Quality & Outcomes, Vol 5, Iss 4, Pp 771-782 (2021) |
| ISSN: | 2542-4548 |
| DOI: | 10.1016/j.mayocpiqo.2021.06.006 |
| Popis: | Objective To evaluate physician perceptions and attitudes toward telemedicine use at a tertiary care academic institution in northeast Florida during the coronavirus disease 2019 pandemic. Patients and Methods An anonymous 38-question cross-sectional survey was developed using Qualtrics survey software (Qualtrics) and e-mailed to all staff physicians from all specialty disciplines at Mayo Clinic in Florida. The survey was open from August 17, 2020, through September 1, 2020. Collected data included general demographic characteristics and employment information, attitude and experience with telemedicine use before and during the coronavirus disease 2019 pandemic, perception of patients’ experience, and the effect of telemedicine on burnout. Results The survey was distributed to 529 eligible physicians at our institution, with 103 physicians responding (20%). The distribution of specialties was 22% primary care specialties, 41% other internal medicine subspecialties, and 18% surgical specialties. Collectively, 63% found comparable quality of care when provided virtually (vs in-person) whereas 80% perceived telemedicine as cost-effective. A total of 76% of physicians felt that telemedicine increased flexibility and control over patient care activities, with 36% reporting improved work-life balance and 30% reporting improved burnout symptoms. Overall, 42% preferred using telemedicine over in-person visits when possible. Conclusion Physicians generally had positive attitudes regarding the adoption of telemedicine and perceived that the quality of health care delivery as generally comparable to in-person care. Future studies are needed to explore attitudes regarding telemedicine after the pandemic and how this virtual technology may be further used to improve physicians’ professional and personal well-being. |
| Databáze: | OpenAIRE |
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