Workplace Violence in Outpatient Physician Clinics: A Systematic Review
| Autor: | Ned Levine, Robert J. Emery, Christine Markham, Abiodun Oluyomi, George L. Delclos, Elisa Benavides, Karim H Vellani, Lisa Pompeii, Oana Pop, Yuliana Rojas |
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| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Male
medicine.medical_specialty Health Toxicology and Mutagenesis Poison control lcsh:Medicine Review Verbal abuse Suicide prevention Ambulatory Care Facilities Occupational safety and health 03 medical and health sciences violence primary care 0302 clinical medicine Physicians Surveys and Questionnaires Injury prevention Outpatients workplace violence medicine workplace aggression Humans 030212 general & internal medicine Workplace Workplace violence business.industry 030503 health policy & services lcsh:R Public Health Environmental and Occupational Health Systematic review Cross-Sectional Studies outpatient physician clinic Family medicine Harassment Female 0305 other medical science business |
| Zdroj: | International Journal of Environmental Research and Public Health, Vol 17, Iss 6587, p 6587 (2020) International Journal of Environmental Research and Public Health |
| ISSN: | 1661-7827 1660-4601 |
| Popis: | Workplace violence (WPV) has been extensively studied in hospitals, yet little is known about WPV in outpatient physician clinics. These settings and work tasks may present different risk factors for WPV compared to hospitals, including the handling/exchange of cash, and being remotely located without security presence. We conducted a systematic literature review to describe what is currently known about WPV in outpatient physician clinics. Six literature databases were searched and reference lists from included articles published from 2000–2019. Thirteen quantitative and five qualitative manuscripts were included which all focused on patient/family-perpetrated violence in outpatient physician clinics. No studies examined other violence types (e.g., worker-on-worker; burglary). The overall prevalence of Type II violence ranged from 9.5% to 74.6%, with the most common form being verbal abuse (42.1–94.3%), followed by threat of assault (14.0–57.4%), bullying (2.5–5.7%), physical assault, (0.5–15.9%) and sexual harassment/assault (0.2–9.3%). Worker consequences included reduced work performance, anger, and depression. Most workers did not receive training on how to manage a violent patient. More work is needed to examine the prevalence and risk factors of WPV in outpatient physician clinics for purposes of informing prevention efforts in these settings. |
| Databáze: | OpenAIRE |
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