Exploring the Relationship between Window View Quantity, Quality, and Ratings of Care in the Hospital
| Autor: | May Woo, Piers MacNaughton, Anjali Joseph, Sahar Mihandoust, Sara Kennedy |
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| Rok vydání: | 2021 |
| Předmět: |
Quality management
patient satisfaction Health Toxicology and Mutagenesis media_common.quotation_subject Exploratory research Context (language use) Article stress Patient satisfaction Nursing quality of care Perception Patient experience Patients' Rooms Humans Quality (business) media_common Public Health Environmental and Occupational Health hospital rating healthcare design Quality Improvement Hospitals Scale (social sciences) window views Medicine Psychology nature views |
| Zdroj: | International Journal of Environmental Research and Public Health Volume 18 Issue 20 International Journal of Environmental Research and Public Health, Vol 18, Iss 10677, p 10677 (2021) |
| ISSN: | 1660-4601 |
| Popis: | Hospital ratings reflect patient satisfaction, consumer perception of care, and create the context for quality improvement in healthcare settings. Despite an abundance of studies on the health benefits of the presence and content of window views, there is a gap in research examining how these features may impact patient satisfaction and consumer perceptions of the quality of care received. A quantitative exploratory study collected data from 652 participants regarding their previous stay in the hospital, their perception of windows in their room, and their perception of their room, the hospital, and the quality of care received. On a scale of 0–10, participants with access to windows gave a 1-unit higher rating for the hospital. Access to window views from their bed provided a 1-unit increase, and having a view to green spaces resulted in a 2-unit increase in hospital ratings. Statistically significant results were also found for room ratings and care ratings. Windows in the patient rooms impact the key patient satisfaction measures and patient experience during the hospital stay. Patient room design, bed set up, and quantity and quality of window views may play an important role in shaping the patient’s experience. |
| Databáze: | OpenAIRE |
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