Using Quality Tools and Methodologies to Improve a Hospital's Quality Position

Autor:	Daniel Branco, Angela M. Wicks, John K. Visich
Rok vydání:	2017
Předmět:	medicine.medical_specialty Quality management media_common.quotation_subject Process improvement 03 medical and health sciences 0302 clinical medicine Patient satisfaction Surveys and Questionnaires medicine Humans Quality (business) Operations management 030212 general & internal medicine Seven Basic Tools of Quality media_common business.industry 030503 health policy & services Six Sigma A3 problem solving General Medicine Quality Improvement Hospitals United States Patient Satisfaction Family medicine Position (finance) 0305 other medical science business Total Quality Management
Zdroj:	Hospital Topics. 95:10-17
ISSN:	1939-9278 0018-5868
DOI:	10.1080/00185868.2017.1279514
Popis:	The authors identify the quality tools and methodologies most frequently used by quality-positioned hospitals versus nonquality hospitals. Northeastern U.S. hospitals in both groups received a brief, 12-question survey. The authors found that 93.75% of the quality hospitals and 81.25% of the nonquality hospitals used some form of process improvement methodologies. However, there were significant differences between the groups regarding the impact of quality improvement initiatives on patients. The findings indicate that in quality hospitals the use of quality improvement initiatives had a significantly greater positive impact on patient satisfaction and patient outcomes when compared to nonquality hospitals.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9e04b4894ac584e5ffb686b41bb14b50 https://doi.org/10.1080/00185868.2017.1279514 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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