Routine Assessment of Patient-Reported Outcomes in Behavioral Health

Autor: Jeffrey J. Borckardt, Sallie Campbell, Lisa A. Wimberly, Sarah B. Book, McLeod F. Gwynette, Stephen McLeod-Bryant, Mark Wagner, Alok Madan, Harriet Cooney, Joan Herbert, Alexa Connell, Benjamin Weinstein
Rok vydání: 2010
Předmět:
Zdroj: Quality Management in Health Care. 19:70-81
ISSN: 1063-8628
DOI: 10.1097/qmh.0b013e3181ccbc53
Popis: Outcomes assessment has become an important tool in assessing the quality of health care. To date, most quality initiatives have focused on adverse events, clinical processes, and/or cost variables. Considerably less attention has been paid to indices of clinical improvement, especially from a patient's perspective and in behavioral health settings. The relative inattention given to clinical improvement is attributable to a number of reasons, including (but not limited to) a lack of consensus regarding measures of improvement, few simple methods for data collection and analysis, and an inability to provide timely feedback. In this article, the authors describe a Web-based system designed to routinely collect quality-of-life ratings from patients in outpatient behavioral health clinics, allowing for real-time feedback at the patient levels regarding clinical improvement. The system also allows for administrative evaluation of overall clinic performance. The costs and benefits of this system are discussed.
Databáze: OpenAIRE