Age and Sex Differences in the Use of Emergency Telephone Consultation Services in Saitama, Japan: A Population-Based Observational Study
| Autor: | Toshie Manabe, Akihisa Nakamura, Hiroyuki Teraura, Kazuhiko Kotani |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Adult
Male sex differences Abdominal pain Nausea Health Toxicology and Mutagenesis lcsh:Medicine 030204 cardiovascular system & hematology Article 03 medical and health sciences Young Adult 0302 clinical medicine Sex Factors Japan ambulances Emergency medical services Medicine Humans 030212 general & internal medicine Telephone triage Referral and Consultation Aged business.industry Head injury lcsh:R Public Health Environmental and Occupational Health Age Factors emergency medical services Middle Aged medicine.disease Telemedicine Telephone consultation telephone triage family member Vomiting prehospital emergency care services Observational study Female medicine.symptom Emergencies Triage business Demography |
| Zdroj: | International Journal of Environmental Research and Public Health International Journal of Environmental Research and Public Health, Vol 17, Iss 1, p 185 (2019) Volume 17 Issue 1 |
| ISSN: | 1660-4601 |
| Popis: | The frequency of use of emergency telephone consultation (ETC) services, which is a telephone triage system in Japan, was explored to determine age- and sex-related trends on symptoms/events among Japanese adults. Data were obtained from records of the initial year of ETC services in Saitama Prefecture (from October 2014 to September 2015). Residents who used the ETC services were divided into four age groups (20&ndash 39, 40&ndash 64, 65&ndash 74, and &ge 75 years old). The number of calls per 1000 persons (call rate, CR) was compared between the groups. The annual CR for the top 10 symptoms/events were assessed. The annual CR was 2.6/1000 persons. The annual CR was significantly higher for women (2.9) than for men (2.3) (p < 0.05). ETC use was the highest in the 20&ndash 39 age group for both sexes (3.3 and 4.4 in men and women, respectively). All groups had fever, abdominal pain, and nausea/vomiting in common. In older adults, the frequency of events such as bruises and head injury was high. Women and younger adults tended to use ETC services. There were similarities and differences in symptoms/events among the groups, which should be recognized by call centers to help foster call center staff. |
| Databáze: | OpenAIRE |
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