Do big data-driven HR practices improve HR service quality and innovation competency of SMEs
| Autor: | Som Sekhar Bhattacharyya, Surabhi Verma, Vibhav Singh |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Organizational Behavior and Human Resource Management
Knowledge management Strategy and Management media_common.quotation_subject Organizational learning theory Human resource service quality SMEs Structural equation modeling Empirical research Big data quality 0502 economics and business Quality (business) Human resources media_common Innovation competency Service quality business.industry 05 social sciences Conceptual framework Big data-driven human resource practices Human resource management Organizational learning 050211 marketing Strategic management business 050203 business & management |
| Zdroj: | Verma, S, Singh, V & Bhattacharyya, S S 2021, ' Do big data-driven HR practices improve HR service quality and innovation competency of SMEs ', International Journal of Organizational Analysis, vol. 29, no. 4, pp. 950-973 . https://doi.org/10.1108/IJOA-04-2020-2128 |
| ISSN: | 1934-8835 |
| DOI: | 10.1108/ijoa-04-2020-2128 |
| Popis: | Purpose Today, big data (BD) is considered as a crucial investment for firms to stay competitive. However, the human resource (HR) function within small- and medium-sized enterprises (SMEs) has been slow to adopt this innovation. Drawing on the organizational learning theory (OLT), this study aims to propose that BD can improve HR functions, especially of SMEs, thereby yielding them a competitive edge. Design/methodology/approach This study analyzed unstructured data from 41 journal papers, based on which, a conceptual framework was developed. Further, this framework was validated with responses collected from 148 SMEs in India. Findings Bibliometric analysis and results of partial least squares techniques revealed that better BD quality is needed to improve HR practices, human resource service quality (HRSQ) and innovation competency of SMEs. Research limitations/implications This paper contributes to the extant literature by considering strategic management theories such as resource-based view and OLT to evaluate BDA’s effect on organizational functional practices such as HR and HRSQ. Practical implications In Indian SMEs, BD quality has a substantial effect on BD HR practices and HRSQ. However, these factors influence can constructively impact SMEs, if SMEs are open to organizational change, whereby they need to develop technical skills and competencies of the HR professionals. Originality/value Though BD research works have shown exponential growth in recent times, scholarly empirical research investigating BD’s impact upon human resource management (HRM) is scarce. The present study appraises extant literature on BD in HRM. |
| Databáze: | OpenAIRE |
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