Information Technologies in Complex Socio-Technical Systems Based on Functional Variability: A Case Study on HVAC Maintenance Work Orders
| Autor: | Assed Haddad, Mario C. R Vidal, Ahmed W. A. Hammad, Ivenio T. de Souza, Ana Carolina Rosa, Mohammad K. Najjar |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
Sociotechnical system
Process (engineering) Computer science media_common.quotation_subject requirements elicitation 02 engineering and technology Requirements elicitation socio-technical systems lcsh:Technology information technology systems lcsh:Chemistry Software Work order 0202 electrical engineering electronic engineering information engineering 0501 psychology and cognitive sciences General Materials Science Quality (business) Instrumentation lcsh:QH301-705.5 050107 human factors media_common Fluid Flow and Transfer Processes business.industry lcsh:T Process Chemistry and Technology 05 social sciences General Engineering Information technology 020207 software engineering Functional requirement lcsh:QC1-999 Computer Science Applications FRAM Risk analysis (engineering) lcsh:Biology (General) lcsh:QD1-999 lcsh:TA1-2040 business lcsh:Engineering (General). Civil engineering (General) lcsh:Physics building maintenance |
| Zdroj: | Applied Sciences, Vol 11, Iss 1049, p 1049 (2021) Applied Sciences Volume 11 Issue 3 |
| ISSN: | 2076-3417 |
| Popis: | Information technology (IT) systems are known to promote improvements in quality and productivity of the work environments of complex and adaptive socio-technical systems that span hardware, community and software aspects. Systems development lies in eliciting and specifying requirements. However, current requirements of elicitation techniques are limited to correctly understanding the complexity involved in socio-technical systems. Therefore, approaches based on Resilience Engineering can provide concepts and methods for a better understanding of socio-technical systems&rsquo functioning. This study aims to increase the application of the Functional Resonance Analysis Method (FRAM) in the requirements elicitation process. Specifically, understanding variability and its role in enhancing the requirements elicitation and specification process for the design/redesign of IT systems in complex socio-technical systems deployed in building maintenance is the main goal. This study proposes the merging of human factors and ergonomics (HFE) and Resilience Engineering concepts with Software Engineering. A case study was performed with workers to produce requirements specifications for work order issuing activity. This case study indicates the usefulness of the proposed approach for the specification of functional requirements to redesign the IT system examined. FRAM enables inferences to be made from hidden or fuzzy situations that are often not expressed by system users or are not detected by the system designer. |
| Databáze: | OpenAIRE |
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