How does satisfaction of solar PV users enhance their trust in the power grid? - Evidence from PPAPs in rural China
| Autor: | Ling Zhou, Jiaxin Li, Qiyao Dai, Zumeng Zhang, Yin Shi, Liping Ding, Chenchen He |
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| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
Sustainable development
Poverty Renewable Energy Sustainability and the Environment Photovoltaic Poverty Alleviation Projects (PPAPs) Photovoltaic system Energy Engineering and Power Technology Developing country TJ807-830 Development Environmental economics Energy industries. Energy policy. Fuel trade Structural equation modeling Renewable energy sources Rural poverty Solar PV Trust in State Grid Adoption Original Article Customer satisfaction Beneficiaries’ satisfaction HD9502-9502.5 Business Rural area |
| Zdroj: | Energy, Sustainability and Society, Vol 11, Iss 1, Pp 1-19 (2021) Energy, Sustainability and Society |
| ISSN: | 2192-0567 |
| Popis: | Background Photovoltaic Poverty Alleviation Projects (PPAPs) have been implemented in Chinese rural areas since 2014. As a new energy policy, PPAPs have played an important role in alleviating rural poverty. However, the adoption of solar PV faces multiple barriers from the perspective of beneficiaries. Therefore, this study aims to discuss and analyze factors affecting beneficiaries’ satisfaction and their trust in State Grid, promoting the adoption of solar PV. Methods Based on the integrated American Customer Satisfaction Index (ACSI) and Unified Theory of Acception and Use of Technology (UTAUT) model, this study used the Structural Equation Model (SEM) to reveal how the beneficiaries’ satisfaction enhance their trust in State Grid. The data were obtained from a survey of 928 PPAPs’ beneficiaries by stratified and random sampling in Chinese rural areas. Results The results confirm that environmental perception in this study has positive impact on beneficiaries’ satisfaction. In addition, perceived quality also has a positive effect on beneficiaries’ satisfaction and trust in State Grid; however, social influence has a negative impact on beneficiaries’ satisfaction; behavior expectation can directly promote beneficiaries’ satisfaction while indirectly propel their trust in State Grid. Conclusions This study constructs an integrated customer satisfaction model from the perspective of beneficiaries and proposes relevant measures to promote the adoption of solar PV that can be applied to poverty reduction in other developing countries worldwide. |
| Databáze: | OpenAIRE |
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