Towards Real-Time Argumentation
| Autor: | Stella Heras, Vicente Botti, Martí Navarro, Vicente Julián |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2016 |
| Předmět: |
Argumentative
Knowledge management Process (engineering) Computer science BIBLIOTECONOMIA Y DOCUMENTACION Argumentation framework lcsh:QA75.5-76.95 Argumentation theory Domain (software engineering) agreement technologies argumentation Argumentation Real-time systems General Environmental Science Informática business.industry Agreement technologies General Engineering Computing Computación Call centre Technology management real-time systems Bounded function General Earth and Planetary Sciences lcsh:Electronic computers. Computer science business Information Technology LENGUAJES Y SISTEMAS INFORMATICOS |
| Zdroj: | Advances in Distributed Computing and Artificial Intelligence Journal, Vol 4, Iss 4, Pp 35-58 (2016) GREDOS. Repositorio Institucional de la Universidad de Salamanca instname RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia |
| ISSN: | 2255-2863 |
| Popis: | In this paper, we deal with the problem of real-time coordination with the more general approach of reaching real-time agreements in MAS. Concretely, this work proposes a real-time argumentation framework in an attempt to provide agents with the ability of engaging in argumentative dialogues and come with a solution for their underlying agreement process within a bounded period of time. The framework has been implemented and evaluated in the domain of a customer support application. Concretely, we consider a society of agents that act on behalf of a group of technicians that must solve problems in a Technology Management Centre (TMC) within a bounded time. This centre controls every process implicated in the provision of technological and customer support services to private or public organisations by means of a call centre. The contract signed between the TCM and the customer establishes penalties if the specified time is exceeded. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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