VERA framework: communicating with people who have dementia

Autor: Steven Wood, David Hingley, Amanda Blackhall, David Hawkes
Rok vydání: 2011
Předmět:
Zdroj: Nursing Standard. 26:35-39
ISSN: 2047-9018
0029-6570
Popis: This article presents a communication framework, devised by the authors, that could be used by healthcare professionals who come into contact with people who have dementia. The framework is based on four key concepts: validation, emotion, reassure and activity (VERA). It describes a stage-by-stage process of communication that guides nurses towards providing compassionate and caring responses. The framework was developed in response to students who said they find it useful to have structured guidance on how to interact with people who have dementia. The VERA framework offers a means of interpreting communication and responding appropriately.
Databáze: OpenAIRE