Health information in the digital age: an empirical study of the perceived benefits and costs of seeking and using health information from online sources

Autor:	Cong Ren, Wei Zhang, Zhaohua Deng, Ziying Hong
Rok vydání:	2019
Předmět:	Adult Male China Health Information Exchange 020205 medical informatics media_common.quotation_subject Health Behavior Information Seeking Behavior Applied psychology Health Informatics Health literacy Sample (statistics) 02 engineering and technology Library and Information Sciences Affect (psychology) Online Systems Empirical research Health Information Management Surveys and Questionnaires Computer literacy 0202 electrical engineering electronic engineering information engineering Humans Quality (business) media_common business.industry 05 social sciences Usability Middle Aged Social exchange theory Female 0509 other social sciences 050904 information & library sciences Psychology business
Zdroj:	Health Information & Libraries Journal. 36:153-167
ISSN:	1471-1842 1471-1834
DOI:	10.1111/hir.12250
Popis:	Objective This paper aims to explore the determinants of the online health information seeking (OHIS) and usage (OHIU) behaviours of consumers based on the perceived benefits and costs of such activities. Methods This study applies questionnaires and empirical research methods. A questionnaire is designed according to the hypothesis model. A total of 282 questionnaires are obtained from patients and their accompanying families in two large hospitals, and the SPSS 17.0 and AMOS 17.0 (IBM, Almond, NY, USA) software are used to analyse the sample data and to test the research models. Results Three key findings are obtained from the analysis. Firstly, functional, learning, social and personal integrative benefits positively affect the OHIS intent of consumers. Secondly, cognitive costs negatively influence the OHIU behaviour of consumers. Thirdly, personal integrative benefits and OHIS behaviour significantly influence the OHIU behaviour of consumers. Conclusion This paper highlights the differences between OHIS and OHIU based on their impact factors and applies social exchange theory to understand such factors. Online health information providers must improve the ease of use of their websites or applications, enhance the quality of their health information and focus on their functionality.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::94c07bd02a90d0b1ade1c82eeb8d1644 https://doi.org/10.1111/hir.12250 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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