An investigation on the relationship between TQM and ICT in revenue agency organizations
| Autor: | Abolfazl Bani, Somayeh abdollahzadeh, Mahmoud Bani |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2014 |
| Předmět: |
Organizational architecture
Total quality management TQM lcsh:HF5735-5746 Information quality Empowering organization lcsh:Business records management General Business Management and Accounting Revenue agency Cronbach's alpha General partnership ICT Agency (sociology) Revenue Customer satisfaction Business Marketing |
| Zdroj: | Management Science Letters, Vol 4, Iss 6, Pp 1353-1356 (2014) |
| ISSN: | 1923-9343 1923-2934 |
| Popis: | Article history: Received July 28, 2013 Accepted 14 January 2014 Available online April 28 2014 This paper presents an empirical investigation to study the effects of information and communication technology (ICT) on total quality management (TQM). The study is applied for a case study of revenue agency in city of Damghan, Iran. The proposed study consists of 33 questions in five categories including leadership and commitment of top management team, customer satisfaction, empowering employees and their partnership, organizational design perspective and quality of information system. Cronbach alpha has been calculated as 0.95, which validates the overall questionnaire. Using Pearson correlation ratio as well as t-student test, the study has determined that there was a positive and meaningful relationship between ICT and TQM components. © 2014 Growing Science Ltd. All rights reserved. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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