Design for experience : a public service design approach in the age of digitalization
| Autor: | Jakob Trischler, Jessica Westman Trischler |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2022 |
| Předmět: |
Service design
Computer science business.industry 05 social sciences digitalization 0506 political science Management Information Systems Ekonomi och näringsliv Engineering management User experience design service ecosystem Economics and Business Management of Technology and Innovation user experience 0502 economics and business 050602 political science & public administration public service logic Public service business 050203 business & management |
| Popis: | This article contributes a novel approach to public service design in the age of digitalization. Termed 'design for experience', this approach builds on developments in the fields of digitalization, user experience, and service design, as well as the integration of the service ecosystem concept. 'Design for experience' aims to facilitate value propositions that support public service users to co-create value in their lifeworlds. Achieving this requires a multi-level approach because a user's value creation process is embedded in a multi-actor configuration and governed by institutions. A conceptual framework is offered, alongside guidance in applying the 'design for experience' approach. |
| Databáze: | OpenAIRE |
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