EFFECTIVE ESTABLISHMENT OF QUALITY MANAGEMENT SYSTEMS AND THEIR IMPACT ON BUSINESS PERFORMANCE

Autor:	Ludmila Dobosova, Petronela Švikruhová, Radka Kataniková, Zuzana Kapsdorferová
Jazyk:	angličtina
Rok vydání:	2021
Předmět:	Quality management system Process management dmaic method Management. Industrial management Business performance measurement Management Science and Operations Research lean six sigma method HD28-70 quality management process rationalization
Zdroj:	International Journal for Quality Research, Vol 15, Iss 3, Pp 831-844 (2021)
ISSN:	1800-7473 1800-6450
Popis:	In recent years, there have been significant changes in the world economy. Due to the predominance of supply over demand, rapidly spreading knowledge, the globalization of the business environment, the importance of quality in project management has increased dramatically around the world. The primary objective of this scientific paper is to evaluate the effectiveness of the quality management system in selected internal processes in the international IT company. The result will be a rationalization of internal processes, thereby reducing the workload of the software services team. This article is focused on the application of the DMAIC method on a specific Lean Six Sigma project within the international IT company.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8c00c8a7f5c6d133af14e6bf04f54141 http://ijqr.net/journal/v15-n3/9.pdf Zobrazit plný text záznamu