Classification of ERP System Services
| Autor: | Hana Klčová, Petr Sodomka |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2016 |
| Předmět: |
ERP system
hotline Knowledge management Computer science data migration target concept update guarantees information strategy helpdesk Service Level Agreement (SLA) warranties Services computing audit 02 engineering and technology key-user post-sales services lcsh:QA75.5-76.95 IS/ICT 020204 information systems strategic analysis 0502 economics and business 0202 electrical engineering electronic engineering information engineering Information system implementation Service (business) Service system pre-sales services training business.industry 05 social sciences feasibility study version Service bureau Service provider consulting services testing Management information systems services fee Service level process analysis remote access 050211 marketing upgrade lcsh:Electronic computers. Computer science business sales services |
| Zdroj: | Journal of Systems Integration, Vol 7, Iss 3, Pp 66-78 (2016) |
| ISSN: | 1804-2724 |
| Popis: | Today the ERP business information systems are an essential tool for organization management, regardless of size and field of activity. Their successful implementation and use is conditioned predominantly by IS/ICT knowledge and managerial skills required for directing their life cycle correctly. Defining and correct setting of the service level is a key requirement and skill, usually provided by a service provider based on an implementation and service contract, or an advisory organization, in particular when presale services concerning analyses and tender documentation processing are provided. The following paper discusses the characteristics of the individual service types and the particulars of their practical use. Moreover, it presents the selected significant results of the long-term research performed by the authors in the Center for inVestigations into Information Systems. |
| Databáze: | OpenAIRE |
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