Future directions for chatbot research: an interdisciplinary research agenda
| Autor: | Fabio Catania, Marcos Baez, Carolin Ischen, Lea Reis, Raphael Meyer von Wolff, Symeon Papadopoulos, Patrick McAllister, Theo Araujo, Ewa Luger, Asbjørn Følstad, Rebecca Wald, Effie L.-C. Law, Petter Brandtzaeg, Sebastian Hobert, Guy Laban |
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| Přispěvatelé: | Corporate Communication (ASCoR, FMG), Persuasive Communication (ASCoR, FMG), Youth & Media Entertainment (ASCoR, FMG) |
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
QA75
Process (engineering) Future research directions TK Work support 68-02 Research exposition (monographs survey articles) pertaining to computer science computer.software_genre Societal level Q1 Chatbot Field (computer science) Theoretical Computer Science QA76 User experience design Dialogue systems Regular Paper Customer service Sociology Conversational agents QA Numerical Analysis T1 business.industry Perspective (graphical) Computer Science Applications Computational Mathematics Computational Theory and Mathematics Chatbots Engineering ethics business computer Software |
| Zdroj: | Computing, 2021, Vol.103(12), pp.2915-2942 [Peer Reviewed Journal] Computing Europe PubMed Central Computing, 103(12), 2915-2942. Springer Wien Følstad, A, Araujo, T, Law, E L-C, Brandtzaeg, P B, Papadopoulos, S, Reis, L, Baez, M, Laban, G, McAllister, P, Ischen, C, Wald, R, Catania, F, Meyer von Wolff, R, Hobert, S & Luger, E 2021, ' Future directions for chatbot research : An interdisciplinary research agenda ', Computing, vol. 103, no. 12, pp. 2915-2942 . https://doi.org/10.1007/s00607-021-01016-7 |
| ISSN: | 1436-5057 0010-485X |
| Popis: | Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge concerning the impact of chatbots at the individual, group, and societal level. Furthermore, a number of challenges remain to be resolved before the potential of chatbots can be fully realized. In response, chatbots have emerged as a substantial research area in recent years. To help advance knowledge in this emerging research area, we propose a research agenda in the form of future directions and challenges to be addressed by chatbot research. This proposal consolidates years of discussions at the CONVERSATIONS workshop series on chatbot research. Following a deliberative research analysis process among the workshop participants, we explore future directions within six topics of interest: (a) users and implications, (b) user experience and design, (c) frameworks and platforms, (d) chatbots for collaboration, (e) democratizing chatbots, and (f) ethics and privacy. For each of these topics, we provide a brief overview of the state of the art, discuss key research challenges, and suggest promising directions for future research. The six topics are detailed with a 5-year perspective in mind and are to be considered items of an interdisciplinary research agenda produced collaboratively by avid researchers in the field. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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