Evaluating laboratory key performance using quality indicators in Alexandria University Hospital Clinical Chemistry Laboratories
| Autor: | Adel Zaki, Nermine Hossam, Yasmin Aboul-Ela, Mostafa Rizk |
|---|---|
| Rok vydání: | 2014 |
| Předmět: |
medicine.medical_specialty
Quality management media_common.quotation_subject Clinical Chemistry Tests Health Informatics Total error Hospitals University Proficiency testing medicine Humans Quality (business) Health Education Quality Indicators Health Care media_common Community and Home Care Data collection business.industry Technician Public Health Environmental and Occupational Health Reproducibility of Results Clinical Laboratory Services Laboratories Hospital University hospital Quality Improvement Test (assessment) Emergency medicine Egypt business |
| Zdroj: | Journal of the Egyptian Public Health Association. 89:105-113 |
| ISSN: | 0013-2446 |
| Popis: | BACKGROUND The performance of clinical laboratories plays a fundamental role in the quality and effectiveness of healthcare. OBJECTIVES To evaluate the laboratory performance in Alexandria University Hospital Clinical Laboratories using key quality indicators and to compare the performance before and after an improvement plan based on ISO 15189 standards. MATERIALS AND METHODS The study was carried out on inpatient samples for a period of 7 months that was divided into three phases: phase I included data collection for evaluation of the existing process before improvement (March-May 2012); an intermediate phase, which included corrective, preventive action, quality initiative and steps for improvement (June 2012); and phase II, which included data collection for evaluation of the process after improvement (July 2012-September 2012). RESULTS In terms of the preanalytical indicators, incomplete request forms in phase I showed that the total number of received requests were 31 944, with a percentage of defected request of 33.66%; whereas in phase II, there was a significant reduction in all defected request items (P |
| Databáze: | OpenAIRE |
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