Product-service systems evolution in the era of Industry 4.0

Autor: Marco Bertoni, Stefan Wiesner, Alice Rondini, Xavier Boucher, Farnaz Jarrahi, Philipp Jussen, Mohamed Zaki, Ali Ziaee Bigdeli, Tobias Larsson, Sergio Cavalieri, Thorsten Wuest, Paolo Gaiardelli, Giuditta Pezzotta, David Romero
Přispěvatelé: University of Bergamo, Tecnológico de Monterrey (ITESM), Blekinge Institute of Technology, Blekinge Institute of Technology [Karlskrona] (BTH), Bremer Institut für Produktion und Logistik GmbH (BIBA), Universität Bremen, Industrial and Management Systems Engineering [Morgantown], West Virginia University [Morgantown], Institute for Manufacturing, University of Cambridge [UK] (CAM), Schaeffler Monitoring Services, École des Mines de Saint-Étienne (Mines Saint-Étienne MSE), Institut Mines-Télécom [Paris] (IMT), Laboratoire d'Informatique, de Modélisation et d'Optimisation des Systèmes (LIMOS), Ecole Nationale Supérieure des Mines de St Etienne-Centre National de la Recherche Scientifique (CNRS)-Université Clermont Auvergne (UCA)-Institut national polytechnique Clermont Auvergne (INP Clermont Auvergne), Université Clermont Auvergne (UCA)-Université Clermont Auvergne (UCA), Institut Henri Fayol (FAYOL-ENSMSE), Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom [Paris] (IMT), Département Génie de l’environnement et des organisations (FAYOL-ENSMSE), Institut Henri Fayol-Ecole Nationale Supérieure des Mines de St Etienne, Aston Business School, Aston University [Birmingham], Gaiardelli, P [0000-0002-2207-3628], Apollo - University of Cambridge Repository, Gaiardelli, Paolo [0000-0002-2207-3628], Ecole Nationale Supérieure des Mines de St Etienne (ENSM ST-ETIENNE)-Centre National de la Recherche Scientifique (CNRS)-Université Clermont Auvergne (UCA)-Institut national polytechnique Clermont Auvergne (INP Clermont Auvergne), Institut Henri Fayol-Ecole Nationale Supérieure des Mines de St Etienne (ENSM ST-ETIENNE)
Rok vydání: 2021
Předmět:
0209 industrial biotechnology
Industry 4
Industry 4.0
Strategy and Management
Research agenda
02 engineering and technology
Business model
020901 industrial engineering & automation
Settore ING-IND/17 - Impianti Industriali Meccanici
0502 economics and business
Business and International Management
Product-service systems
Servitization
Service transformation
Digitalisation
Industrial organization
Annan maskinteknik
9. Industry and infrastructure
Value proposition
05 social sciences
Digital transformation
Theoretical Article
Product-service system
[INFO.INFO-MO]Computer Science [cs]/Modeling and Simulation
Product (business)
Human resource management
Product-service systems · Servitization · Service transformation · Industry 4.0 · Digitalisation · Research agenda
Value (economics)
Other Mechanical Engineering
Business
050203 business & management
Zdroj: Service Business
Service Business, Springer Verlag, 2021, ⟨10.1007/s11628-021-00438-9⟩
Service Business, 2021, ⟨10.1007/s11628-021-00438-9⟩
ISSN: 1862-8508
1862-8516
DOI: 10.1007/s11628-021-00438-9
Popis: Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services—the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are undertaking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this understanding by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.
Databáze: OpenAIRE
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