The impact of digitalization and servitization on the financial performance of a firm: an empirical analysis
| Autor: | Mohamad Abou-foul, José L. Ruiz-Alba, A. Soares |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
021103 operations research
Financial performance Strategy and Management 05 social sciences 0211 other engineering and technologies Digitalization Structural equation modelling 2 02 engineering and technology Firm performance Management Science and Operations Research Innovation Operations Management and Supply Industrial and Manufacturing Engineering Structural equation modeling Computer Science Applications 0502 economics and business Manufacturing firms Profitability index Business Servitization 050203 business & management Industrial organization |
| Zdroj: | Production Planning & Control. 32:975-989 |
| ISSN: | 1366-5871 0953-7287 |
| DOI: | 10.1080/09537287.2020.1780508 |
| Popis: | Manufacturing firms have vigorously pursued opportunities for profitability and growth through servitization and digitalization processes. However, the current body of research provides contradictory results on the impact of servitization and digitalization on firm financial performance. This paper seeks to address how manufacturing companies can turn technology into business process transformation. To address this gap this paper develops and tests a framework for assessing the impact of servitization and digitalization on firm financial performance. This study analyses a survey of 185 U.S. and European manufacturing firms showing empirical evidence that digitalization and servitization had a direct positive effect on a firm’s financial performance. This research gives managers some insights to better understand the digital transformation in servitization process. These results also have significant theoretical implications to the servitization literature, since achieving superior bottom-line results is contingent on the integration of the digital and service-specific capabilities that reinvent the nature of an offering. |
| Databáze: | OpenAIRE |
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