Managing the experience co-creation process in tourism destinations: Empirical findings from Naples
| Autor: | Piera Buonincontri, Alfonso Morvillo, Fevzi Okumus, M. van Niekerk |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Tourists' happiness
Tourism destinations Strategy and Management media_common.quotation_subject Tourism geography 05 social sciences Transportation Development Service provider Body of knowledge Tourism Leisure and Hospitality Management 0502 economics and business Tourists' satisfaction Co-creation Happiness Tourists' level of expenditure 050211 marketing Business Tourism experience Marketing Path analysis (statistics) 050212 sport leisure & tourism Tourism co-creation media_common |
| Zdroj: | Tourism management (1982) 62 (2017): 264–277. doi:10.1016/j.tourman.2017.04.014 info:cnr-pdr/source/autori:P. Buonincontri, A. Morvillo, F. Okumus, M. van Niekerk/titolo:Managing the experience co-creation process in tourism destinations: Empirical findings from Naples/doi:10.1016%2Fj.tourman.2017.04.014/rivista:Tourism management (1982)/anno:2017/pagina_da:264/pagina_a:277/intervallo_pagine:264–277/volume:62 |
| ISSN: | 0261-5177 |
| Popis: | The aim of this study is to investigate the main antecedents and consequences of experience co-creation in tourism. Based on an in-depth literature review, a survey was designed, and data was collected from 385 tourists visiting Naples, Italy. A path analysis revealed that the interactions among tourists and tourism service providers and the active participation of tourists are antecedents of experience co-creation in the tourism industry. Experience co-creation positively affects the satisfaction of tourists, their level of expenditures, and their happiness. Study results also revealed that the attitude of tourists of sharing their experiences with others does not influence experience co-creation. As one of the first studies in this area in the field of tourism, this study contributes to the body of knowledge by proposing and empirically testing a model that shows three antecedents and three consequences of experience co-creation in tourism. |
| Databáze: | OpenAIRE |
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