Feedback on Quality
| Autor: | Ralph Leavey, Graham R. Gibbs, David Allen, Emilie Roberts |
|---|---|
| Rok vydání: | 1994 |
| Předmět: |
medicine.medical_specialty
media_common.quotation_subject Paired comparison State Medicine Patient satisfaction Outcome Assessment Health Care Health care medicine Humans Quality (business) Coronary Artery Bypass media_common Service quality business.industry Data Collection Health Policy Surgical care General Business Management and Accounting United Kingdom Bypass surgery Ranking Evaluation Studies as Topic Patient Satisfaction Surgical Procedures Operative Family medicine Health Services Research business Surgery Department Hospital |
| Zdroj: | International Journal of Health Care Quality Assurance. 7:27-32 |
| ISSN: | 0952-6862 |
| DOI: | 10.1108/09526869410059727 |
| Popis: | There is a growing consensus within the NHS of the importance of obtaining feedback from patients in order to improve the quality of health care; consequently, many patient satisfaction surveys are now undertaken. However, much research is based on provider‐held assumptions about service quality. This study focuses on patient satisfaction with coronary bypass surgery, starting with the concerns expressed by patients and using these as a basis for evaluating different aspects of care. The paired comparison technique was employed to produce a ranked list of aspects of care that were perceived to be in greatest need of improvement. Some difficulties were encountered in administering the ranking technique to patients in a highly specialized health‐care setting; however, results were obtained and validated for follow‐up patients. The item of most concern to these patients was a lack of sensitivity about when patients felt ready for discharge. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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