Proposal of an Implementation Methodology of ICT Processes
| Autor: | Georges Daniel Amvame Nze, Luis Henrique Vieira Amaral, Ruyther Parente da Costa, Moramay Coutinho, Rafael Timóteo de Sousa Júnior, Edna Dias Canedo |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Process management
Process (engineering) Computer science media_common.quotation_subject 02 engineering and technology 010501 environmental sciences 01 natural sciences ict processes 0202 electrical engineering electronic engineering information engineering lessons learned Quality (business) Adaptation (computer science) 0105 earth and related environmental sciences media_common lcsh:T58.5-58.64 lcsh:Information technology Corporate governance Maturity (finance) state companies Information and Communications Technology implantation methodology 020201 artificial intelligence & image processing Public service State (computer science) ict governance kit Information Systems |
| Zdroj: | Information, Vol 10, Iss 11, p 327 (2019) Information Volume 10 Issue 11 |
| ISSN: | 2078-2489 |
| DOI: | 10.3390/info10110327 |
| Popis: | The challenge to enhance the use of Information Communication Technology (ICT) in the Brazilian Federal Public Administration involves not only technological issues but also staff training, adaptation to new culture, and understanding of processes. Furthermore, knowledge must be well aligned and articulated so that ICT resources are applied efficiently and effectively, meeting the needs of society, ensuring the provision of quality public service and, above all, providing better conditions for the exercise of functions performed by employees. This article presents an account of the implementation of the ICT processes in a State Company based on the ICT Governance Kit proposed for the Secretariat of Coordination and Governance of State Companies. During the execution of the case study, we surveyed the initial diagnosis of the processes performed by the State, as well as brainstormings and semi-structured interviews to help the implementation process. The diagnosis made it possible to identify the level of maturity of the existing ICT processes in the State and to verify if they were being carried out in the best possible way. The driving dynamics worked as a pilot, allowing the exchange of knowledge between teams, improvements suggestion in some processes of the Kit and the definition of a proposed methodology for the implementation of the Kit that could serve as a model to be used by other States which will implement the Kit. Lastly, the processes contemplated in the Kit were considered adherent by the execution team (State employees specialists in ICT Governance who participated in the implementation process), and the suggested artifacts were validated. |
| Databáze: | OpenAIRE |
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