Balanced scorecard as an effective method for process management in a transport company

Autor:	Iryna Prokopiuk, Sylwia Olszańska
Rok vydání:	2021
Předmět:	transport company Transportation engineering TA1001-1280 Mechanical Engineering Automotive Engineering balanced scorecard Aerospace Engineering Transportation TA1-2040 Engineering (General). Civil engineering (General) process management Civil and Structural Engineering
Zdroj:	Scientific Journal of Silesian University of Technology. Series Transport, Vol 111, Pp 119-128 (2021)
ISSN:	2450-1549 0209-3324
DOI:	10.20858/sjsutst.2021.111.10
Popis:	The strategic scorecard represents a major element of an enterprise's management system, which contributes to improving the key areas of operation, as well as precisely defining operational goals, metrics and tasks within the strategical framework. Increasing competitiveness, as well as progressive globalisation of the Transport, Shipping and Logistics (TSL) services market, requires constant adaptation to change from managers. It is, therefore, appropriate to use the strategic scorecard as it can be applied for continuous monitoring of progress in the implementation of strategy and, if necessary, for enhancing actions and the measurement system. The authors analysed a transport company operating in the Podkarpackie Voivodship, with the implementation of the strategic scorecard. The purpose of this article was to create a strategic scorecard for the transport company in the context of streamlining transport processes, while simultaneously improving the quality of customer service, translating into maximising financial results.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::83d9db319da83fd0d0f7d000ca4a564f https://doi.org/10.20858/sjsutst.2021.111.10 Zobrazit plný text záznamu