A QUANTITATIVE INVESTIGATION OF THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES IN THE IMPLEMENTATION OF A PRODUCT-SERVICE SYSTEM
| Autor: | Valeria Belvedere, Alberto Grando, Paola Bielli |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2013 |
| Předmět: |
Knowledge management
Process (engineering) business.industry Strategy and Management Sample (statistics) Product-service systems Information systems Business process reengineering Value analysis Structural equation modeling Responsiveness Product-service system Management Science and Operations Research Industrial and Manufacturing Engineering Information and Communications Technology Information system Economics Profitability index Product (category theory) business |
| Popis: | This paper reports evidence from a survey, aimed at testing whether and how Information and Communication Technologies (ICTs), which enable the adoption of product-service systems, can contribute to value creation. This analysis builds on previous contributions, according to which companies that are enriching their product offering through value-added services (the so-called servitisation strategy) often report lower levels of profitability, owing to the poor performance of their operating process. A wide stream of research claims that companies that invest in ICTs can enjoy valuable outcomes, since the adoption of such technologies results in processes that are more efficient and more responsive. Our hypothesis concerns the possibility of leveraging ICTs at operating process level so as to pursue a servitisation strategy. The in-field analysis presented in this paper concerns a sample of 109 companies located in Italy; data collected through the survey have been analysed using the structural equation mod... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|