Patient Experience and Satisfaction with an e-Health Care Management Application for Inflammatory Bowel Diseases
| Autor: | Ariela Khandadash, Courtney Reynolds, Daniel W. Hommes, Eric Esrailian, Audrey Nguyen, Aria Zand |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
medicine.medical_specialty
Health Toxicology and Mutagenesis Psychological intervention Personal Satisfaction Health outcomes Article Health care management Patient satisfaction Quality of life (healthcare) inflammatory bowel disease Patient experience Health care medicine chronic disease management Humans mobile health business.industry patient experience Public Health Environmental and Occupational Health Inflammatory Bowel Diseases mobile applications Patient Outcome Assessment Patient Satisfaction Family medicine Quality of Life Medicine business electronic health |
| Zdroj: | International Journal of Environmental Research and Public Health Volume 18 Issue 22 International Journal of Environmental Research and Public Health, Vol 18, Iss 11747, p 11747 (2021) |
| ISSN: | 1660-4601 1661-7827 |
| Popis: | Background: Rising healthcare expenditures have been partially attributed to suboptimal management of inflammatory bowel diseases (IBD). Electronic health interventions may help improve care management for IBD patients, but there is a need to better understand patient perspectives on these emerging technologies. Aims: The primary aim was to evaluate patient satisfaction and experience with the UCLA eIBD mobile application, an integrative care management platform with disease activity monitoring tools and educational modules. The secondary objective was to capture patient feedback on how to improve the mobile application. Methods: We surveyed IBD patients treated at the UCLA Center for Inflammatory Bowel Diseases. The patient experience survey assessed the patients’ overall satisfaction with the application, perception of health outcomes after participation in the program, and feedback on educational modules as well as areas for application improvement. Results: 50 patients were included. The responses indicated that the patients were greatly satisfied with the ease of patient–provider communication within the application and appointment scheduling features (68%). A majority of respondents (54%) also reported that program participation resulted in improved perception of disease control and quality of life. Lastly, a majority of participants (79%) would recommend this application to others. Conclusions: Mobile tools such as UCLA eIBD have promising implications for integration into patients’ daily lives. This patient satisfaction study suggests the feasibility of using this mobile application by patients and providers. We further showed that UCLA eIBD and its holistic approach led to improved patient experience and satisfaction, which can provide useful recommendations for future electronic health solutions. |
| Databáze: | OpenAIRE |
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