Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service

Autor:	Shun-Yang Lee, Shu He, Huaxia Rui
Rok vydání:	2019
Předmět:	History Natural experiment Polymers and Plastics Tug of war Customer service Advertising Social media Business Business and International Management Industrial and Manufacturing Engineering
Zdroj:	HICSS
ISSN:	2572-6862
DOI:	10.24251/hicss.2019.795
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::7f9b3abaadfd7af478c8fbadcfdd5c23 https://doi.org/10.24251/hicss.2019.795 Zobrazit plný text záznamu